FAQ - We're here to help!

ARAY MERCH IS DEDICATED TO PROVIDING THE BEST POSSIBLE SUPPORT TO CUSTOMERS WORLDWIDE.

HAVE A QUESTION? WE HAVE THE ANSWER:

 

EXCHANGES/RETURNS

• We have a 30 day exchange policy. NO RETURNS. - Please email alexraymerch@gmail.com for exchange inquiries.

SHIPPING

• Good news! We ship internationally!
• Please allow 3-5 business days for your order to ship. Please then allow shipping times based on your chosen shipping method.
• We ship using USPS with both priority and first call mail options. 
• If you are having issues receiving your order, please email alexraymerch@gmail.com. 

PRODUCTS/ORDERS

• Our merchandise fits true to size. 
• Changes cannot be made to orders once they have been placed. Please double check your items and quantities before heading to check out. 
• We do not allow order cancellations so please double check your order before heading to check out 

OTHER CUSTOMER QUESTIONS

• We are not offering gift cards at the current moment. 
• If you are having issues with a discount code at checkout, please email alexraymerch@gmail.com

 

*FOR OTHER QUESTIONS/CONCERNS, PLEASE EMAIL: alexraymerch@gmail.com